Privacy Policy

Last updated: 23 June 2026

The Scarlett Kitchen (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you order, book a table, or join our loyalty programme through this website, how we use it, and the choices you have.

Information we collect

• Your name, phone number and email address, when you place an order, make a reservation, or create a loyalty account.
• Order details — the items you order, your table or pickup choice, and any notes you add.
• Reservation details — party size, date, time and any special requests.
• Loyalty activity — points earned and redeemed, and your membership tier.
• Basic technical data your browser sends automatically (such as device type), used only to keep the site working and secure.

How we use your information

• To take, prepare and fulfil your orders and table bookings.
• To verify your identity by one-time passcode (OTP) sent to your email.
• To run our loyalty programme and apply the rewards you have earned.
• To send you transactional messages about your order or reservation (for example, an order confirmation or a “table confirmed” email).
• To keep records required for our legitimate business and legal obligations.

We do not sell your personal information, and we do not send you marketing unless you have asked us to.

How your information is shared

We share your information only with the service providers that help us run this service — for example, our email delivery provider (used to send OTP codes and order/reservation confirmations) and the secure hosting that runs the website. These providers act on our instructions and are not permitted to use your information for their own purposes. We may also disclose information where the law requires it.

Payment for orders is handled in person at the restaurant — we do not collect or store card numbers through this website.

How long we keep it

We keep your information only for as long as needed to provide the service, run the loyalty programme, and meet our legal and accounting obligations, after which it is deleted or anonymised.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to close your loyalty account, by contacting us using the details below. We will respond within a reasonable time.

Cookies

We use only the cookies and local storage strictly necessary to keep you signed in and to remember your current order. We do not use advertising or third-party tracking cookies.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised.